At Stealth Fit Shop, we’re committed to powering your movement globally with premium performance footwear. Whether you’re an elite athlete chasing personal bests or a style-conscious mover crafting the perfect look, we’ve got you covered. Below you’ll find answers to our most common questions about products, shipping, returns, and more.
Product Questions
What types of products does Stealth Fit Shop specialize in?
We curate premium performance footwear across four key categories:
- Basketball: High-performance shoes for court domination
- Lifestyle: Streetwear-inspired sneakers for everyday wear
- Running: Precision-engineered shoes for runners
- Training & Cleats: Specialized footwear for training and field sports
How do I know if a shoe will fit me properly?
Our products generally follow standard sizing, but we recommend checking each product’s specific sizing chart. All our shoes undergo triple-check quality control to ensure manufacturing consistency. If you’re between sizes or have specific fit concerns, consider sizing up for performance models or down for lifestyle sneakers.
What makes your products different from other retailers?
We specialize in performance-driven curation – every pair in our selection meets our standards for quality, innovation, and style. Each shoe is hand-packed in anti-counterfeit packaging with moisture-wicking tissue to preserve premium materials. Our LA-based team personally inspects every order before shipment.
Shipping & Delivery
Where does Stealth Fit Shop ship to?
We ship to 90+ countries worldwide, excluding select Asian and remote regions. Our logistics partners include DHL, FedEx, and EMS to ensure reliable global delivery.
What are my shipping options?
We offer two shipping methods:
- Express Tracking (Recommended): $12.95 flat rate via DHL/FedEx (10-15 business days after processing)
- Free Global Shipping: For orders over $50 via EMS (15-25 business days after processing)
How can I track my order?
For Express Tracking orders, you’ll receive a tracking number via email once your order ships. Free Global Shipping via EMS includes basic tracking. If you haven’t received tracking information within 3 business days of ordering, please contact us at [email protected].
Returns & Exchanges
What is your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, in original condition with all packaging. Simply email us at [email protected] with your order number to initiate a return. Return shipping costs are the customer’s responsibility unless the item is defective.
How long do refunds take to process?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method. Depending on your bank, it may take additional time for the refund to appear on your statement.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or style, please return the original item (following our return policy) and place a new order. This ensures you get your preferred item as quickly as possible.
Payments & Security
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your security.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. For added security, we recommend using PayPal if you prefer not to enter card details directly on our site.
Why was my payment declined?
Common reasons include: insufficient funds, incorrect card details, or your bank’s fraud prevention measures. For international orders, ensure your card is enabled for overseas transactions. If problems persist, try PayPal or contact your bank.
Account & Order Management
How do I check my order status?
You’ll receive email updates at each stage of your order. For Express Tracking orders, use your tracking number on the carrier’s website. For account-related inquiries, email [email protected] with your order number.
Can I cancel or modify my order?
Due to our fast processing times (24-48 hours), order modifications or cancellations must be requested immediately after placing your order. Email us at [email protected] with “URGENT: Order Cancel” in the subject line and we’ll do our best to accommodate your request.
Do you offer discounts for bulk orders?
For inquiries about bulk orders (typically 10+ pairs), please contact us directly at [email protected] with details about your request. We offer special pricing for team orders, resellers, and event organizers.
Still Have Questions?
Our customer service team is available to assist you:
Email: [email protected]
Business Address: 2072 Nickel Road, Los Angeles, US 90017
Remember: “From elite performers to street-style architects—we move at your pace.”